return & refund policy

πŸ“„ Glownest Return & Refund Policy

Last Updated: 27/03/26

At Glownest, we want you to love what you purchase. If you are not completely satisfied, we’re here to help.

πŸ” Returns

You haveΒ 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

Non-returnable items:

  • Personal care / beauty products (if opened or used)
  • Gift cards
  • Items marked as Final Sale

πŸ’Έ Refunds

Once we receive your returned item:

  • We will inspect it and notify you of the approval or rejection
  • If approved, your refund will be processed within [5–10 business days]
  • Refunds will be issued to your original payment method

Note:

  • Shipping charges are non-refundable
  • If the return is due to our error (damaged or wrong product), we will cover the return shipping

πŸ”„ Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect item received

To request an exchange, contact us at:Β vishalsinghal030@gmail.com

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • Glownest is not responsible for items lost during return shipping

❌ Order Cancellation

  • Orders can be canceled withinΒ 12 hoursΒ of placing the order
  • Once shipped, orders cannot be canceled

πŸ“¦ Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery
  • Include clear photos and your order number

We will resolve the issue quickly with a replacement or refund.

⏳ Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your payment provider
  3. If the issue persists, contact us atΒ vishalsinghal030@gmail.com

πŸ“© Contact Us

For any questions regarding returns and refunds, please contact:

Glownest Support Team
Email:vishalsinghal030@gmail.com